Job Description

Key Responsibilities:

• Reporting support
• Process support
• Service management
• Run support

Technical Experience:

• Basic understanding of voice telephony IP along with knowledge of voice networking Signaling
• standards telecommunication protocols H323, SIP, SCCP, MGCP etc.
• Hands-on experience on industry-standard enterprise PBXs like Cisco call manager
• Basic knowledge of PRI and trunk configuration in the Telephony system
• Basic knowledge in ACD calls routing configurations
• Basic knowledge on UCCX, CUC

Knowledge and Skill Requirements:

• Customer-focused positive work ethic/attitude towards work
• Good interpersonal and communication skills both verbal and written
• Ability to work with diverse teams a quick learner
• High level of initiative coupled with a good team spirit
• Basic knowledge of MS Visio, Word, and Excel