Job Description

Responsibilities

• The Business Reporting and Governance vertical helps to deploy and deliver robust tracking mechanism for SLA/KPI or any other operations on a day-to-day basis.
• The Governance team will be responsible for contractual compliance of various aspects of contract like Governance, Reporting, Incident Management, Change Management and Survey Management along with driving automation and analytics.
• Assessing, managing, using, improving, monitoring, maintaining, and protecting organizational information through a system of decision rights and accountabilities for information related processes, executed according to agreed-upon models which describe who can take what actions, with what information, when, under what circumstances and using what methods.
• Candidate who is good in excel and MIS reports are looked at for these skills Prepare management reports and analysis, both recurring and ad-hoc. It focuses on tracking business performance through trusted data and insights while actively managing employee behaviors.

Requirements

• Decent communication skills with professional presence Experience in reporting of contractual metrics and operational KPIs Adaptability to change.
• Adept in working across a heavily matrixed organization. Proficient in MS Office with advance knowledge in excel formulas. Ability to create meaningful presentation through PowerPoint.
• Publish Daily / Weekly / Monthly Reports on time with accuracy. Support in delivery of ad hoc reports. Identify opportunities to automate reports