Job Description

Responsibilities

• Providing on-site technology support in both home and office environments, over a variety of platforms and devices (e.g. PC, Mac, iOS, Android, etc.)
• Utilizing your knowledge of Microsoft operating systems and Active Directory to provide 1st/2nd line IT support to our users
• Troubleshooting and logging any technical issues received via phone call or ticket in the IT Service Management tool Service Now
• Assisting with the documentation of critical and routine technical procedures as well as end user literature
• Troubleshoot video conference and telecommunications systems and support key users if required
• Assist in preparing and deploying laptops for staff, including all required user profile configuration and data migration
• Assist with hardware asset tracking and inventory management
• Assist on projects in an operational capacity for both global and local initiatives