Job Description

Responsibilities

• Stakeholder Business Management
• Establish and retain high levels of client engagement and relationship
• Participate in a daily teleconference call which could include items such as a brief summary of the previous days performance the relation of that performance to service program goals and an explanation for the variance with the necessary corrective action to be taken and the time frame needed for resolution
• Understand client score objectives ensurethat all driven timelines are met identify key program requirements through a structured design and implementation process and ensure that these requirements and any new requirements specified by client are met
• Communicate and collaborate with client to enhance business and optimize cost and productivity
• Implement preventive and corrective measures after identifying failure points which impact business and customer