Job Description

Position Details

• Profile: Service Desk
• Designation: Analyst Trainee
• Job Location: Trivandrum
• CTC: ₹2.22 LPA + Cab Facility

Eligibility Criteria

• Candidates must be B.Tech, BCA, or B.Sc graduates from the 2022, 2023, or 2024 batch.
• A minimum of 60% is required in all academic records.

Eligible disciplines:

• B.Tech: CSE, IT, AI, ECE, EEE, Civil, Mechanical
• B.Sc: Mathematics, Computer Science
• BCA
• Year of Pass: 2022, 2023, or 2024
• Candidates must not have any active academic backlogs.
• Experience Level: Freshers only.
• Strong communication skills in spoken and written English are mandatory.

Responsibilities

• Respond to technical assistance requests in person or via phone.
• Diagnose and resolve hardware and software issues.
• Research and utilize available information resources to troubleshoot problems.
• Guide users on appropriate actions to resolve issues.
• Understand SLA, severity, and priority levels (knowledge of Incident and Service Request definitions is required).
• Follow standard help desk procedures and log interactions properly.
• Allocate temporary asset devices as needed.
• Administer and manage help desk software.
• Follow up with users to ensure complete issue resolution.
• Redirect unresolved issues to the appropriate technical teams.
• Identify and escalate urgent situations.
• Track and document problems, requests, and resolutions.
• Prepare activity reports in Excel format.

Training & Employment Details

• Training Mode: Online
• Duration: 4 to 6 weeks
• Role: Analyst Trainee
• Bond: Selected candidates must commit to a 1-year bond
• Training Fee: Completely FREE (No charges applicable – Free training & placement)