Job Description

Responsibilities

• Identifying customers’ requirements and onboarding customers with our no-code software.
• Integration with 3rd party software using our no code API & Webhook builders/
• Troubleshooting the logical issues in the software products and educating the
• customers on proper usage of different features.
• Develop and sustain strong customer relationships to enhance satisfaction.
• Increase the product usage ratio by educating the customers about different
• possibilities and values the product can add to their business
• Provided technical support and guidance on software features and functionalities.
• Collaborate with internal teams, including sales, marketing, product development, and
• customer support to ensure a seamless customer experience.
• Minimize the Churn ratio by providing high-quality customer support and experience

Qualification

• Strong logical reasoning skills with the attitude to get this done
• Basic understanding of any programming language
• Strong background in software project management.
• Excellent communication, negotiation, and presentation skills.
• Ability to manage multiple SaaS product lines and customer segments. Should be a proactive communicator