Job Description

Job Responsibilities:

• Resolving requests/inquiries made by customers via email, chat or Social
• Achieving contact center statistics and SLAs (contractual metrics)
• Adhering to non-disclosure agreement & data security policies
• Completing upskilling & e-courses mandated by each program
• Attending coaching sessions & ensure feedback is implemented
• 100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage
• Excellent verbal and written English language skills.
• Good analytical and typing skills.
• Flexibility to work shifts including nights.
• Candidates must reside within a radius of 25 Km of their office